Terms & Conditions

1. GENERAL INFORMATION

1.1 These are the website terms and conditions of Little Farm Limited trading as “Little Farm” in the UK.

1.2 We operate the website www.littlefarm.london (the “Website”).

1.3 This document (together with the documents referred to in it) tells you the terms and conditions on which we will supply to you the products (“Products”) listed on our Site via direct shipping or one of our subscription services (“Services”. Please read these terms and conditions carefully before ordering any Products from our site or subscribing to one of our Services. You should understand that by ordering any of our Products or subscribing to one of our Services, you agree to be bound by these terms and conditions.

1.4 These Terms and Conditions were most recently updated on 1st April 2020 and apply to sales to consumers.

1.5 If you use or order Products after we have published any changes you will be bound by those changes. You should check prior to each use or order to ensure that you understand the precise terms & conditions applicable to your visit to our Website, or purchase.

1.6 You should print a copy of these terms and conditions for future reference.

2. SERVICE AREA

2.1 Our website is only intended for use by people residing in the United Kingdom of Great Britain and Northern Ireland, and the Channel Islands (as applicable) (“Serviced Countries”). Unfortunately, we cannot accept orders from individuals outside of these Services Countries at this time, or from certain postcodes in the Scottish Highlands and Islands.

3. YOUR STATUS

By placing an order through our site, you warrant that:
3.1 you are legally capable of entering into binding contracts;
3.2 you are at least 18 years old;
3.3 you are a resident in the UK;

4. PURCHASE CONTRACT
4.1 All use of our Website and purchases made on this Website are governed by these terms and conditions. After placing an order via our Website, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Products.

4.2 You can purchase several products as a one off transaction on our site. We also offer a subscription plan to our Services consist of an initial charge and then followed by recurring period charges as agreed to by you. By entering into this Agreement, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to deactivation. Little Farm may submit periodic charges without further authorisation from you, until you provide prior notice that you have terminated this authorisation or wish to change your payment method. Such notice will not affect charges submitted before Little Farm reasonably could act. To terminate your authorisation or change your payment method email fresh@littlefarm.london or follow the instructions on our Website.

4.3 By subscribing to Little Farm you are agreeing to pay recurring periodic subscriptions for an indefinite time until deactivated by you or us, on the subscription terms set out in the application form you have completed on our Website.

4.4 We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision. Such reasons may include (but not limited to) suspicion of fraud.

5. OUR PRODUCTS
5.1 The images of Products on our Website are for illustrative purposes only. Your Products may differ slightly from those as displayed on our Website and food by its nature may vary in colour and size. The packaging of Products may also vary from as shown on our Website.

5.2 You are responsible for opening and inspecting the Products upon delivery and storing them correctly. You are also responsible for the preparation and cooking of our Products. We accept no liability for any loss, damage or injury arising as a result of the incorrect storage, preparation or cooking of our Products.

5.3 We offer our Products at different prices depending on the option you selected and we offer various plans. The price of these plans are dependent on when you first signed up to receive our Products.

6. CONSUMER RIGHTS
6.1 You may deactivate an order, or cancel your subscription at any time, however you must do so by the Wednesday the week before your delivery

6.2 As our Products contain fresh and perishable food, you are not entitled to the regular rights of consumers to return goods within 14 days after you receive them simply because you change your mind. There is an exemption pursuant to regulation 27(1)(c) of the Consumer Contracts (Information, Deactivation and Additional Charges) Regulations 2013, that confirms that contracts for the supply of goods are exempt from the right to withdrawal if those goods are liable to deteriorate or expire rapidly.

7. AVAILABILITY AND DELIVERY
7.1 For the purpose of these terms and conditions, delivery is defined as deliveries to all UK mainland addresses excluding some areas of the Scottish Highlands which we are unable to deliver to (“Standard Delivery”). If you have any questions regarding our delivery locations, please contact us at fresh@littlefarm.london.

7.2 Delivery days stated on our Website or via Email are an indication, and not a guarantee of delivery within these days. We reserve the right to deliver your basket at any point on the day of delivery.

7.3 Delivery will be completed when we, or our authorised courier company, deliver the Products to the address you gave us. If no one is available at your address to take delivery, we, or our authorised courier company, will follow the delivery instructions provided to us by you. If no leave safe instructions are specified, the order will be left in an area that the authorised courier company considers safe.

8. RISK AND TITLE
8.1 Once the delivery is completed, according to the preceding paragraph (i.e. signed for by a customer, left in a safe spot as specified by the customer or considered safe by authorised courier company, or delivered to a neighbour if no leave safe is provided or available) the risk of any damage or loss of the box will be with the customer. Little Farm shall not be held liable for any damage, defect or loss which may occur thereafter.

8.2 You are fully responsible for any damages or losses due to any ambiguity regarding the safe spot specified by you. Little Farm is not obliged to review the safe spot as to its general suitability.

8.3 Refusal of the box does not negate the charge for the Services. Little Farm will not be liable for any losses sustained by the customer relating to a refusal of delivery by our authorised courier company.

9. NOTICES
9.1 All notices given by you to us must be given to Little Farm Limited (T/A Little Farm) at fresh@littlefarm.london.

10. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
10.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.